Delivery & Refund Policy

Thanks for shopping at Hin Store.
If you are not entirely satisfied with your purchase, we're here to help.

Shipping

Items are dispatched within 1-3 working days of payment being received unless otherwise stated.

We ship within Malaysia only. Rates will be reflected upon checkout.

Delivery times are based on orders placed before 12pm MYT.

Domestic deliveries can take anywhere between 3-5 working days. However, additional time may apply during the COVID-19 pandemic and unforeseen circumstances such as extreme weather events.

Delivery is only available on weekdays (excluding Malaysia Public Holidays).

Returns
You have 30 days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

All items from the Artworks category cannot be refunded.

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us
If you have any questions on how to return your item to us, contact us at hellohinstore@gmail.com.